‘Fit for Task – Vehicle Design’. Customer focused truck design – Western Medium Attack

Tuesday, 21 Nov 2017

Let us start with the understanding that the current range of medium attack fire appliances now available to Rural Fire Brigades in Queensland are excellent and as a range of general purpose vehicles meet the majority of community needs.

Following on from the ‘2017 Year of the PPB’ and the associated consultation with brigades and volunteers, there has been a growing awareness that a need exists for a vehicle to meet a range of requirements identified in Western Queensland.

In the beginning of 2018 the Rural Fire Service Manager Operation Development (MOD) and the RFBAQ lead Rep on vehicle design will visit Roma Area, Barcaldine Area and Charters Towers Area to speak to brigades and staff about the differences in service delivery needs and how they can be met in parts of these areas.

This new process is called - ‘Fit for Task – Vehicle Design’.

This process will also be using some other new terminology –

Customer = Rural Fire Brigade volunteers and the communities they protect.

Service Provider = RFS / QFES.

Facilitator = PSBA.

Please press play to watch the following short video that simply explains the customer consultation process, prototype development, design acceptance testing by customer and recommendation for production.


 

Click here to download a printable flow chart of the design process.

This new process also exceeds the Malone Review recommendation 77.

Recommendation 77: That vehicles are fit for the purpose and
the Brigade locality for which they are intended. A group of
two volunteers, in conjunction with the Rural Fire Brigades
Association of Queensland, should be charged with reviewing
current models and providing recommendations on vehicle
suitability.

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