AGM 07/08
CEO’S Annual Report
This report includes preliminary information as background highlighting the significant milestones achieved by the RFBAQ in the 2007/2008 year.
Due to the continuing failure by outsourced providers to meet compliance requirements for major fundraising by Queensland Office of Gaming Regulations preliminary investigation and financial evaluations were carried out by the CEO, with the view to open, administer and manage our own fundraising. Recommendations were adopted by the Association in November 2006 with RFBAQ Contact Centre Services Gympie commencing its first Art Union in March 2007. Four (4) Permanent staff and forty-five (45) Casual staff were employed drawn from a interview process of over two hundred (200) applicants.
The Contact Centre was fitted with equipment and software which was selected to ensure high accounting and data compliance with minimal skill and low cost maintenance requirements, but also has the ability for the Call Centre equipment to be operated simultaneously as an outbound and inbound Centre. This flexibility will allow additional use of the Contact Centre for Business or Government, meeting their varying needs and requirements.