Thank you Firecom from Rural Fire Brigades

Wednesday, 8 Mar 2017

The RFBAQ would like to thank each and everyone of the 7 Fire Communication Centre staff around the state on behalf of all the Rural Fire Brigades.

2016/2017 Bushfire season has been and still is exceptionally busy and volunteer, part time and fulltime firefighters have been turned out to 24,081 incidents in total since January 1.

Yesterday, the RFBAQ posted thankyou cards and Cheesecake Shop gift vouchers to each Firecom as a way of showing our appreciation.

Firecom North Coast had their cheesecakes delivered and were very appreciative.

There are seven Fire Communications Centres centres located around the state of Queensland and collectively they handled in excess of 90,000 incidents in the last financial year (2015-16).

When a Triple Zero (000) call is made, it is re-routed from Telstra to the appropriate emergency service (Fire, Police or Ambulance) and subsequently the closest communications centre to the location of the incident.

Emergency calls received at 'Firecom' are controlled by Fire Communications Officers who gather information from the caller, including the geographical location and the nature of the emergency. Once details are recorded, fire appliances are dispatched.

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